Privacy Policy

Last updated: June 2025

At Timbercation, we’re committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal data you provide to us through our website or when contacting us directly.

1. Who We Are

Timbercation is a UK-based business specialising in bespoke garden rooms and outdoor buildings.

Business Address: 1 Highcroft Drive, Allithwaite, LA11 7QL

Email: info@timbercation.com

Phone: 07900 931945

2. What Information We Collect

We may collect and process the following personal data:

Your name, email address, phone number, and location (when submitted via contact form, email, or phone)
Project details or enquiries you send us
Technical data such as IP address, browser type, and usage data (via Google Analytics or Wix’s analytics)

3. How We Use Your Information

We collect your data to:

Respond to your enquiries
Provide quotes or carry out agreed services
Improve our website and services
Maintain internal records and customer communications

We do not sell or share your information with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Your consent (when you submit a form or contact us voluntarily)
Performance of a contract (when you ask us to quote or carry out work)
Our legitimate interests (e.g., improving our site or business efficiency)

5. How We Store and Protect Your Data

Your personal information is stored securely. We take appropriate technical and organisational steps to protect it from unauthorised access or misuse.

If you email or call us, your data may also be stored in our email, phone, or CRM system.

We keep your data for no longer than necessary, typically:

Enquiries: up to 12 months
Clients: up to 7 years (for invoicing and records)

6. Cookies & Website Tracking

Our website may use cookies or tools like Google Analytics to collect non-identifiable usage data. This helps us understand how visitors use the site and improve user experience.

You can disable cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

Request access to your personal data
Ask for corrections or deletion
Withdraw consent at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise any of these rights, please email us at info@timbercation.com

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, with the updated date.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Timbercation Ltd

Email: info@timbercation.com

Phone: 07900 931945